Terms of Use

TERMS OF USE

Terms of Use

Please read this Terms of Use (“Terms”) carefully before using our Sunshine NW website (“Service”). Your access to and use of our Service found in this website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use our Service.

By accessing and use of the Service you agree to be bound by these Terms, otherwise you may choose to exit or not to access the Service.

If you wish to purchase any products or services found in the Service, you may be asked to supply certain personal information relevant and to facilitate the purchases. In the event if you breached any of the Terms, we may, without prior notice, reason or liability, terminate or suspend your access to the Service.

Disclaimer

All the information on this Service is published in good faith and for general information purpose only. Sunshine NW does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this Service, is strictly at your own risk. Sunshine NW will not be liable for any losses and/or damages in connection with the use of our Service.

From our Service, you can also visit other websites by following hyperlinks to such external sites. While Sunshine NW strives to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘undesirable”.

Please also be aware that when you leave our Service to join other sites through the hyperlinks found in this Service, you are likely to enter into websites with different privacy policies and terms which are beyond Sunshine NW’s control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.

Refund and Exchange

Our customer satisfaction is our top priority. In the unlikely event should any of the items you purchased from us are defective due to manufacturing fault, we are most happy to exchange/refund if it fulfilled the following conditions.

Please email us at enquiry@sunshinenw.com or simply call/sms/whatsapp us at +65-69350710/+65-98125428 to let us know what had happened.

We will only accept refunds/exchanges provided they fulfilled all the following conditions:

  • For Refund: Purchases made within 3 days (including weekends and holidays) and is due to defects found. Any other reasons will not be accepted.
  • For Exchange: Purchases made within 7 days (including weekends and holidays);
  • Proof of purchase: Original invoice/receipt/any form of procurement record;
  • Items must come with original packaging without any damage to it and in brand new condition;
  • Items damaged must be due to manufacturing fault only;
  • Due to personal hygiene and safety reasons, certain items such as incontinence products, wearable, customized items etc once sold will not be refundable/ exchangeable. Sunshine NW reserves the right to make the final decision;
  • Any approved exchanges should be of the same if not higher value of the original purchase.

Warranty

Not all items come with the same warranty period and not all items come with warranty. The specific warranty periods if any are clearly spelt out in the product specifications and descriptions so is the buyer’s responsibility to ensure that they understand and accept them prior to purchase. Warranty if any only covers the product’s original frame integrity. Any other component parts such as wheels, cushions, brakes, paintwork etc. are all considered as wear-and-tear parts therefore they will not come under the warranty clause.

Sunshine NW reserves the right to void any warranty if the purchased item is mishandled, not used according to the stipulated operating procedures, modified or damaged due to rash and negligent act or in an accident. If a product is repaired or replaced under warranty, only the remaining unused period of the original product’s warranty shall apply.